Return Policy

At LiftWise, your satisfaction is important to us. Please read our return policy carefully before making a purchase.

Return Window

You may request a refund within 14 days of receiving your order. Requests made after this period will not be eligible for a refund.

Eligible Reasons for a Refund

We accept refund requests in the following cases:

• The product arrived damaged or defective
• You received the wrong item
• The product was never delivered

We do not offer refunds for change of mind, incorrect size selection, or personal preference.

How to Request a Refund

To submit a refund request, please contact us at kyandj.z@outlook.com with the following information:

• Your order number
• A clear description of the issue
• Photos of the damaged or incorrect item (if applicable)

We will review your request and respond within 5 business days.

Refund Process

If your request is approved, we will issue a partial or full refund depending on the nature of the issue. You do not need to return the product — we handle everything on a case-by-case basis to make the process as easy as possible for you.

Refunds are processed back to your original payment method within 5-10 business days.

Questions?

If you have any questions about our return policy, feel free to reach out to us at kyandj.z@outlook.com. We're happy to help.